Refund policy

Returns Policy

We hope you adore your MINK LONDON purchase. However, if you change your mind, you may return your order within 14 days of receiving it.

Return Conditions

Due to the nature and hygiene standards of our products, we can only accept returns if the following conditions are met:

  • The item is unopened, unused, and in its original packaging

  • The item has not been tampered with or altered in any way

  • The return is requested within 14 days of delivery

Any products that have been opened, worn, or show signs of tampering will not be eligible for a refund.

For hygiene reasons, we can not accept any products back that have been worn or removed from the packaging or coils. Items will be returned to the customer and no refund will be issued if this was deemed worn or tampered with.

How to Request a Return

Please contact our customer care team with your order number to begin the return process:
info@MINKONLINE.COM

Once approved, you will receive instructions for returning your item. Please note that return shipping costs are the responsibility of the customer, and we recommend using a tracked service.

Returns that do not meet the conditions above will be refused and sent back to the customer.



Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@minkonline.com